Terms
How a project with us actually runs, written the same way we quote it.
This document describes our current practices and has not been reviewed by an attorney.
What we agree to
When you accept a quote, you are buying a defined scope at a published fixed price — for example a Brand Kit, a Website, a bundle of both, a care plan, or a custom build. The scope of your project is whatever we put in writing to you before you pay. Anything outside that written scope is new work, quoted separately, and never billed as a surprise.
Payment
Fixed-price projects are 50% to start and 50% at launch, the terms published on our pricing page. The first 50% reserves your build slot and starts the work. The second 50% is due when the work is ready to go live. Care plans are billed monthly at $199 and can be cancelled by telling us; they are not a long-term contract.
Ownership of files
Source files transfer to you on final payment. That includes the design files, the logo artwork in the formats we deliver, print-ready files, and the site code. Until final payment, the work is ours. After final payment it is yours to keep, edit, move to another host, or hand to another studio. We do not hold domains, accounts, or files hostage.
What we need from you
Timelines assume you get us content, access, and feedback when we ask. If a project goes quiet on your side, the launch date moves; the price does not change. If you have licensed fonts, photography, or trademarks you want used, you confirm you have the right to use them.
Revisions and changes after launch
Every fixed-price project includes revision rounds within the agreed scope. Once the site is live, ongoing edits are covered by a care plan, which includes an hour of edits each month, or quoted as separate work if you would rather pay per change.
Cancellation
Either of us can stop a project. What happens to money already paid is covered on the refund policy page.
Portfolio
We may show work we have shipped for you on this site as part of our portfolio. If you would rather we did not, tell us and we will take it down.
Acceptable use of this site
The enquiry forms and the chat are for genuine project enquiries. The peptide supplier sourcing form is research-use-only and requires you to confirm that before submitting.
Questions
Email tech@phantomera.dev.