Refunds
What happens to money already paid if a project stops.
This document describes our current practices and has not been reviewed by an attorney.
How projects are paid
Fixed-price work is 50% to start and 50% at launch, as published on the pricing page. The deposit reserves your slot and pays for the work we begin immediately.
Before we start
If you pay a deposit and then cancel before we have started design or build work, tell us and we will refund the deposit in full.
After work has started
Once concepts, designs, or build work exist, the deposit covers the time already spent and is not refundable. If you cancel mid-project, you owe nothing further — the remaining 50% is not charged — and we stop where we are.
If we cannot finish
If we stop the project for our own reasons and cannot deliver what you paid for, we refund the deposit.
After launch
Final payment is due when the work is ready to go live and source files transfer to you at that point. Once delivered, completed work is not refundable. If something we built is broken, we fix it — that is not a refund question, it is our job.
Care plans
Care plans are $199/mo with no long-term contract. Cancel by telling us and the plan ends at the end of the month you have already paid for. We do not refund part-months.
How to ask
Email tech@phantomera.dev with your project name. We will respond and settle it in writing.